This documentation supports the 19.02 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

User permissions

The following table describes the permission groups for BMC Service Level Management (BMC SLM). The employees that perform these roles vary from organization to organization. One person can function in more than one role, or a group of people can function in one role.

For more details about the types of people that can work with BMC SLM, see User roles.

Note

All roles must have a BMC SLM user license to view BMC SLM dashboards and consoles.

BMC SLM permissions

Permission

Description

Application user license type

SLM Config

This permission group can do the following tasks:

  • Access BMC SLM functions in the Application Administration Console, the Service Level Management Console, and BMC SLM dashboards.
  • Create, modify, delete, and view contracts, agreements, and service targets

Fixed or floating

SLM Manager

This permission group can do the following tasks:

  • Access BMC SLM functions in the Service Level Management Console and the BMC SLM dashboards.
  • Create, modify, delete, and view contracts, agreements, and service targets.
  • View the Administration tab of the Service Level Management Console, if the role has General Access.
  • Configure Application Settings, including the following functions:
    • Agreement Owners
    • Contract Menus
    • Retroactive Update of Measurement Data
    • Review Periods
    • Service Target Groups
    • SLM Comments
    • Templates
    • Configure Business Time
    • Configure Collector Module (Collector)

Fixed or floating

SLM Unrestricted Manager

In addition to all tasks provided for SLM Manager, this permission group can do the following tasks: 

  • Access the Application Administration Console.
  • Access BMC SLM functions in the Service Level Management Console and BMC SLM dashboards.
  • Create, modify, delete, and view agreements and service targets.
  • View the Administration tab of the Service Level Management Console, if the role has General Access.
  • Access Managed Service Provider (MSP), multi-tenancy, and data to perform the following tasks:
    • Assign contracts to groups
    • Access data for all contracts
    • Create, view, and modify contracts, agreements, and service targets for any groups on the server, including groups of which the role is not a member.

Fixed or floating

SLM Console and Dashboards User

This permission group can do the following tasks: 

  • Access the Service Level Management Console
  • View agreements and service targets, but cannot create or modify them.
  • View the BMC SLM dashboards with a BMC SLM user license, but cannot add comments.

    Note

    You can assign the SLM Console and Dashboards User role to technicians providing a service if they need to view details about the service targets or view dashboard results. These technicians are managed by the managers providing the service, and these technicians ensure that individual service targets are met. They want to know the details of what is required of them (for example, "resolve service desk incidents within four hours"). They receive secondary BMC SLM information.

Fixed or floating

SLM Customer

This permission group can view the Customer Dashboard with a BMC SLM User license.

Fixed or floating

Reporting User and Reporting Admin

These roles are provided as part of the Report Console. To run reports, a user must be a member of one of the Reporting groups. The other BMC SLM groups do not include rights to the Report Console.

Fixed or floating

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