Rebuilding request-based or availability data sources
To rebuild any request-based or availability data sources that might not be built, complete the following task.
For example, if the rule, SLM:ServiceRequest_MeasReqStart, has a status of Could Not be Built, Should any rule require rebuilding, the < FormName>_MeasReqAvailStrt2Stp rule must also be rebuilt as the last step in the procedure. (In this example, it is rule SLM:ServiceRequest_MeasReqAvailStrt2Stp ).
You must perform this task even if you are configuring your own custom form to work with Service Level Management.
To re-build request-based or availability data sources
- Open the Administration Console > Service Level Management > Configure Application Settings > Data Sources page.
- Select each request-based or availability data source you want to work with, for example, Incident, Change, or your custom form.
- Click the Administration tab on the data source page and check if all the rules displayed in the table are built.
- Select the rule in the table and click Build to rebuild this rule.