This documentation supports the 19.02 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

BMC Service Level Management (BMC SLM) provides a way to review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost. It streamlines the most important task of all, which is the communication between a service provider and its customers.

Release notes and notices
updated 27 Sep

Learn what’s new or changed for BMC Service Level Management version 19.02, including new features, urgent issues, documentation updates, and fixes or patches


This section only includes information about changes since the most recent release of BMC Service Level Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1,18.05, and 18.08.


To stay informed of changes to this space, place a watch on this page.

May 30, 2019Patch 1 for version 19.02This patch consolidates all the Hot Fixes delivered for Service Level Management version 19.02 and later into a single patch release.
February 28, 201919.02 enhancements

For enhancements in this release, see Remedy IT Service Management Suite enhancements .

Getting started


Quick Start >



Performance, permissions, and system requirements.



Information about installation and configuration of the product, migration of data, and deployment.



Upgrade process.



Common issues, error messages, logs, and contacting Support



Interface descriptions, using the product.



Information about adding custom fields and actions, and setting up Smart Reporting.



Development interfaces and toolkits



Additional resources

The following BMC sites provide information outside of the BMC Service Level Management documentation that you might find helpful:



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