This documentation supports the 19.02 version of Service Level Management.

To view an earlier version, select the version from the Product version menu.

BMC Service Level Management (BMC SLM) provides a way to review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost. It streamlines the most important task of all, which is the communication between a service provider and its customers.

Release notes and notices
updated 30 May

Learn what’s new or changed for BMC Service Level Management version 19.02, including new features, urgent issues, documentation updates, and fixes or patches

Note

This section only includes information about changes since the most recent release of BMC Service Level Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1,18.05, and 18.08.

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DateTitleSummary
May 30, 2019Patch 1 for version 19.02This patch consolidates all the Hot Fixes delivered for Service Level Management version 19.02 and later into a single patch release.
February 28, 201919.02 enhancements

For enhancements in this release, see Remedy IT Service Management Suite enhancements .

Getting started

 

Quick Start >



Planning

 

Performance, permissions, and system requirements.

Installing

 

Information about installation and configuration of the product, migration of data, and deployment.

Upgrading

 

Upgrade process.

Troubleshooting

 

Common issues, error messages, logs, and contacting Support

Using

 

Interface descriptions, using the product.

Administering

 

Information about adding custom fields and actions, and setting up Smart Reporting.

Developing

 

Development interfaces and toolkits
PDFs

 

Additional resources

The following BMC sites provide information outside of the BMC Service Level Management documentation that you might find helpful:

 


 

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