This documentation supports the 19.02 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

Configuring the Notification Engine

You can improve performance by changing the Escalation server threads count.

Best Practice

To take advantage of the optimized Notification Engine workflow, we recommend that you change the Escalation Max Threads count from the default value of 1 to a value of 3.

To modify the Notification server threads

  1. From the IT Home page, open the AR System Administration Console.
  2. Choose System > General > Server Information.
  3. Click the Ports and Queues tab.
  4. Select the record for the Escalation type.
  5. Click in the Min Threads cell, and change the value to at least 1.
  6. Click in the Max Threads cell, and change the value to at least 3.
  7. Click OK.
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