This documentation supports the 19.02 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

Applying patches

After installing the application, you must download and apply the latest application patches.

To download the patches

  1. Log on to the Customer Support website: .
    To download patches, you must have a support contract.
  2. Click Product Downloads, Patches, and Fixes.
  3. In Remedy Heritage Products, visit the Patch Download site. Under Product Patches, click Patch Download.
  4. In the Product field, select BMC Service Level Management.
  5. In the Version field, select your BMC SLM version.
  6. Click Search to display available patches.
  7. Download and apply the latest patch.
    For information about installing a patch, see the Technical Bulletin or ReadMe file that is included with the patch.
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