This documentation supports the 18.08 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

Using end time defined on the application form

When using request-based service targets, this feature allows you to define a service target end time defined on the application form.

To use an end time as defined on the application form

  1. Create a Date/Time field on the application form that you want to contain the service target end time. In our example it is the service targetEndGoal field.
  2. Create the workflow that populates the field that you created in step 1, when specific criteria are met.
  3. From the Application Administration Console, choose Service Level Management > Configure Application Settings > Data Sources.
  4. Select the relevant data source (application) in the Configure Service Target Data Source table.
  5. Click the Request-Based tab.
  6. Select the Use End Time check box to display the Reference End Goal for Request-Based service targets.
  7. In the Reference End Goal for Request-Based service targets field, select the field that you created in step 1 (service targetEndGoal in our example).
  8. From the Service Level Management Console, create your service target or open a current service target that you want to modify.
  9. Click the Goal and Cost tab.
  10. Select the Use Goal as defined on the Application Form check box.
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