This documentation supports the 18.08 version of Service Level Management.

To view the latest version, select the version from the Product version menu.


  • For the end-to-end Remedy IT Service Management Suite upgrade process, see  Upgrading  in the Remedy deployment online documentation.
  • For detailed information about upgrading Remedy IT Service Management and other applications, see  Upgrading the applications  in the Remedy deployment online documentation.


You must rebuild data sources and SVTs after the upgrade.

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