This documentation supports the 18.08 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

Status indicators for multiple service targets attached to a request

  • When one of the service targets changes status from Missed Goal to detached, an escalation is triggered that updates the BMC Service Level Management (BMC SLM) status indicator to the worst-case status of the remaining service targets.
  • When one of the service targets changes status from In Process to Detached, the BMC SLM status indicator stays green (assuming all the remaining service targets have a status that results in a green status indicator).
  • When no service target is attached, the BMC SLM status indicator is gray.
  • When one service target changes status from Warning to Detached, an escalation is triggered that updates BMC SLM status indicator to the worst-case status of the remaining service targets.
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