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This documentation supports the 18.08 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

BMC Service Level Management 18.08 ... Using Using the SLM Console Working with service targets Working with CI Outage service targets Configuring CI Outage service targets

Rules for CI Outage service targets

The following rules apply to CI Outage occurrences:

  • Only one outage can be open at a time.
  • When an open outage exists, you cannot submit a complete outage record that overlaps the existing open outage.

The following figures describe possible outage scenarios:

Legend:

  • Black line: Existing outage
  • Red line: New outage
  • Blue line: Resulting outage



Scenario 1



Scenario 2



Scenario 3


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Last modified by Jyoti Nerkar on Aug 13, 2018
reference service_targets ci_outage_service_targets

Comments

Creating and viewing an outage for a CI
Working with compliance-only service targets
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