This documentation supports the 18.08 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

Rules for CI Outage service targets

The following rules apply to CI Outage occurrences:

  • Only one outage can be open at a time.
  • When an open outage exists, you cannot submit a complete outage record that overlaps the existing open outage.

The following figures describe possible outage scenarios:


  • Black line: Existing outage
  • Red line: New outage
  • Blue line: Resulting outage
Scenario 1 

Scenario 2 

Scenario 3 

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