This documentation supports the 18.08 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

Rebuilding request-based or availability data sources

To rebuild any request-based or availability data sources that might not be built, complete the following task. 

For example, if the rule, SLM:ServiceRequest_MeasReqStart, has a status of Could Not be Built, Should any rule require rebuilding, the < FormName>_MeasReqAvailStrt2Stp rule must also be rebuilt as the last step in the procedure. (In this example, it is rule SLM:ServiceRequest_MeasReqAvailStrt2Stp). 

You must perform this task even if you are configuring your own custom form to work with Service Level Management.

To re-build request-based or availability data sources

  1. Open the Administration Console > Service Level Management > Configure Application Settings > Data Sources page.
  2. Select each request-based or availability data source you want to work with, for example, Incident, Change, or your custom form.
  3. Click the Administration tab on the data source page and check if all the rules displayed in the table are built.
  4. Select the rule in the table and click Build to rebuild this rule.
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