This documentation supports the 18.08 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

Overview of compliance-only service targets

A compliance only service target enables you to access data already processed by an external source. You can relate a compliance-only service target to an agreement and the processed data is used to evaluate the agreement compliance within the specified review period for the agreement. To use this functionality, you must create a BMC Remedy AR System form in BMC Remedy Developer Studio to hold the data used for the calculation of agreement compliance.

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