This documentation supports the 18.08 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

BMC Service Level Management (BMC SLM) provides a way to review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost. It streamlines the most important task of all, which is the communication between a service provider and its customers.

Release notes and notices
updated 29 Nov

Learn what’s new or changed for BMC Service Level Management version 18.08, including new features, urgent issues, documentation updates, and fixes or patches


This section only includes information about changes since the most recent release of BMC Service Level Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1 and 18.05.


To stay informed of changes to this space, place a watch on this page.

November 29, 201818.08.01: Patch 1 for version 18.08

This patch consolidates all the Hot Fixes delivered for Service Level Management version 18.08 and later into a single patch release. The patch also includes an enhancement for importing service targets. For more details, see Importing service targets and agreements.

August 31, 201818.08 enhancements

For enhancements in this release, see Remedy IT Service Management Suite enhancements Open link .



As an end user, access and navigate the BMC Service Level Management Console.



As a developer, customize BMC Service Level Management and understand the architecture.



As an administrator, understand the Application Administration Console and the functions to administer BMC Service Level Management.



As an administrator, integrate BMC Service Level Management with Remedy AR System and Remedy IT Service Management.



Resolve common issues or errors, review logs, or contact Support.



(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements.



(On-premises only) Install and perform initial system configuration.



(On-premises only) Upgrade based on the latest system requirements and software.



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Additional resources

The following BMC sites provide information outside of the BMC Service Level Management documentation that you might find helpful:



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