This documentation supports the 18.08 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

Defining compliance-only service targets

The service target wizard allows you to define your service targets by specifying details about that service target.

For some types of service targets, the wizard contains four steps that allow you to input this information. For compliance-only service targets, there is only one step involved.

The following table describes fields in this tab of the service target wizard.


Field/Area on form

Description

Basic/Advanced

Template

List of pre-defined templates. Once you click Apply, the fields are auto-populated and the service target title is appended with an SLM ID number. You can either use the service target template as it appears, or you can modify the details and build a new template.

Basic

Title

Title of the service target. For example, Medium Shipping Compliance.

Best Practice

Do not include any parentheses in the service target title. We also recommend that you avoid non-alphanumeric characters such as !@#$%^&*().

Basic

Description

Description of the service target.

Basic

Applies To

Data source that applies to the compliance-only service target. This is a BMC Remedy AR System form specially designed to hold the data

Basic

Goal Type

Compliance-only service target goal.

Basic

Terms and Conditions

Area to define the terms and conditions using the Qualification Builder. To define terms and conditions, complete these steps:

  1. From the Qualification Builder, select an existing template or select the fields, operators, and keywords from the lists to define the qualification.
  2. Click OK to return to the Service Targets form. Your qualification appears in the Terms and Conditions field.
    Important: Every service target within a service target group must have unique terms and conditions.

Basic

Agreement Type

Type of agreement.

Advanced

Status

Status for the service target. The default for a new service target is Enabled.

Advanced

Effective From

Date and time from which the service target is effective.

Advanced

Save Service Target as Template

Option to save the service target you defined as a template.

Basic


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