This documentation supports the 18.08 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

BMC Service Level Management Maintenance tool

The BMC Service Level Management Maintenance tool is a diagnostic utility that is included when you install BMC Service Level Management.

Note

To simplify operations such as logging and performing health checks, the BMC Service Level Management Maintenance tool runs on the designated AR System server.    

The following sections describe the uses of the BMC Service Level Management maintenance too, and provide some information about the other BMC Remedy ITSM Maintenance tools:

Collect and view logs

The BMC Service Level Management Maintenance tool provides access to installation and uninstallation logs. Each time that you run the installer or uninstaller, a log file is created or appended to an existing log file. You can view the log file from a log viewer, which you launch from the BMC Remedy ITSM Maintenance tool.

The log viewer is a graphical presentation of the log files. Each installer log session is displayed as a tab. The tab's name includes a time stamp of the installer run. The tab displays the contents of the log file, with errors highlighted in red and warnings highlighted in yellow. Entries are presented in a table format that you can sort.

See Working with logs and Viewing installation and installation logs for more information.

Encrypt passwords

To generate an encrypted password to use when running a silent installation, see Encrypting passwords  in the BMC Remedy ITSM Suite Deployment online documentation for more information.

Other BMC Remedy ITSM Suite maintenance tools

For information about the other maintenance tools available in the BMC Remedy ITSM Suite and what you can use them for, see Collecting logs, diagnostics and performing system health check using the Maintenance Tool  in the BMC Remedy ITSM Suite Deployment online documentation.

Note

For information about the Maintenance tools available with a BMC product that is not in the BMC Remedy ITSM Suite, see the documentation for that product.

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