This documentation supports the 18.08 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

Before you begin using compliance-only service targets

You must create a BMC Remedy AR System form in BMC Remedy Developer Studio to hold the data used for the calculation of agreement compliance. If the processed data is contained in a database table outside BMC Remedy AR System, it can be accessed by way of a View form.

The form can be a design of your choice, but it must contain the following field IDs to reference the database table fields:

Field IDs for compliance-only View form

Field

Field ID

Field type

Field definition

ResultsStatus

301378400

Integer

0=Met Not 0=Missed

ImpactCost

300834800

Real

Impact cost of missing a transaction

EpochTimeSeconds

301643200

Integer

Time in seconds since 1970

TotalPenaltyCostCur

300834900

Currency

Costs per failure

Note

Compliance data sources are the only data sources that use View forms. For information about creating View forms and regular BMC Remedy AR System forms in BMC Remedy Action Request System, see View forms .


Select the name of the BMC Remedy AR System form in the Applies To field when creating the service target. Only Step 1 of the Service Target wizard is applicable to compliance-only service targets. You cannot set milestones or measurement criteria because the data has already been processed. You can only create milestones for the related agreements to react to the data in a review period.

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