This documentation supports the 18.05 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

BMC Service Level Management (BMC SLM) provides a way to review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost. It streamlines the most important task of all, which is the communication between a service provider and its customers.

Release notes and notices
updated 16 Jan

Learn what’s new or changed for BMC Service Level Management version 18.05, including new features, urgent issues, documentation updates, and fixes or patches

Note

This section only includes information about changes since the most recent release of BMC Service Level Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, 9.0, 9.1, and 18.05.

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DateTitleSummary
May 31, 201818.05 enhancements

The BMC Service Level Management version 18.05 release consolidates all the Hot Fixes delivered for BMC Service Level Management version 9.1 and later in a single release.


Using

 

As an end user, access and navigate the BMC Service Level Management Console.

Developing

 

As a developer, customize BMC Service Level Management and understand the architecture.

Administering

 

As an administrator, understand the Application Administration Console and the functions to administer BMC Service Level Management.

Integrating

 

As an administrator, integrate BMC Service Level Management with Remedy AR System and Remedy IT Service Management.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.

Planning

 

(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements.

Installing

 

(On-premises only) Install and perform initial system configuration.

Upgrading

 

(On-premises only) Upgrade based on the latest system requirements and software.


PDFs

 

Additional resources

The following BMC sites provide information outside of the BMC Service Level Management documentation that you might find helpful:

 


 

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