BMC Service Level Management Maintenance tool
The BMC Service Level Management Maintenance tool is a diagnostic utility that is included when you install BMC Service Level Management.
To simplify operations such as logging and performing health checks, the BMC Service Level Management Maintenance tool runs on the designated AR System server.
The following sections describe the uses of the BMC Service Level Management maintenance too, and provide some information about the other BMC Remedy ITSM Maintenance tools:
Collect and view logs
The BMC Service Level Management Maintenance tool provides access to installation and uninstallation logs. Each time that you run the installer or uninstaller, a log file is created or appended to an existing log file. You can view the log file from a log viewer, which you launch from the BMC Remedy ITSM Maintenance tool.
The log viewer is a graphical presentation of the log files. Each installer log session is displayed as a tab. The tab's name includes a time stamp of the installer run. The tab displays the contents of the log file, with errors highlighted in red and warnings highlighted in yellow. Entries are presented in a table format that you can sort.
For version 9.1.03.001 or earlier, from the BMC Service Level Management Maintenance tool Encryption tab, you can generate an encrypted password to use when running a silent installation.
See in the BMC Remedy ITSM Suite Deployment online documentation for more information.
Other BMC Remedy ITSM Suite maintenance tools
For information about the other maintenance tools available in the BMC Remedy ITSM Suite and what you can use them for, see in the BMC Remedy ITSM Suite Deployment online documentation.
For information about the Maintenance tools available with a BMC product that is not in the BMC Remedy ITSM Suite, see the documentation for that product.