Using
This section describes how to use Remedy Service Desk to accomplish various goals and tasks.
- Accessing and navigating the interface
- Managing incident requests
- Managing problem investigations
- Using Search
- Creating work information entries
- Printing records
- Modifying records
- Updating assignment availability
- Working with broadcasts
- Creating reminders
- Paging and sending email messages
- Using flashboards
- Using BMC Atrium Service Context
- Working with reports
- Using social collaboration
- Viewing the audit log
- Using knowledge search to resolve incidents and problem investigations
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