This documentation supports the 9.1 version of Service Desk.

To view the latest version, select the version from the Product version menu.

User permissions

This section describes the user permissions used in the Incident Management and the Problem Management modules. It also provides recommendations for assigning user permission groups.

The following topics are provided:

For general information about user permissions in the BMC Remedy ITSM suite applications, see  BMC Remedy IT Service Management Suite permissions.

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