This documentation supports the 9.1 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Task management permissions

Ensure that you have the permissions described in the table below to view, create, or modify a task related to an incident or a problem. You can open the task either from the parent request or your IT home page. Depending upon the permissions given to you by your administrator, you can perform these operations on a task.

User roles and permissionsOperations on the task
ViewCreateUpdate

Incident Management

Incident request assignee, incident request owner, or a member of the incident assignee or incident owner support group with either of the following permissions:

  • Incident Master
  • Incident User
YesYesYes
Incident management user with Incident Submitter permission.YesYesNo
Incident management user with Incident Viewer permission.NoNoNo
Problem Management

Problem request coordinator, problem request assignee, or a member of the problem coordinator or problem assignee support group with either of the following permissions:

  • Problem Master
  • Problem User
YesYesYes
Problem management user with Problem Submitter permission.YesYesNo
Problem management user with Problem Viewer permission.YesNoNo

Related topic

Task Management sub-component

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