Sample data - Incident templates
To help speed up implementation and align organizations with the Best Practice approach, the Incident Management module ships with out-of-the-box sample data in the form of templates that can be used to jump-start the process of creating incident requests.
To help ensure accuracy and completeness, we recommend that you use a template to help create the record. A template ensures consistency in the way information about the incident request is captured.
The following table lists the sample data templates:
Template name | Template Category Tier 1 |
|---|---|
Windows password reset | Personal Computing |
PC's hard disk is full | Personal Computing |
Can't start PC | Personal Computing |
PC is slow | Personal Computing |
PC has virus | Personal Computing |
Sound not working | Personal Computing |
Exchange password reset | |
Change entry in global address book | |
Can't open Outlook | |
PST folder corrupted | |
Can't connect to Email | |
Can't connect to network | Network |
Can't connect to wireless | Network |
Can't connect VPN | Network |
Internet access is slow | Network |
Web page cannot be displayed | Personal Productivity |
Browser very slow | Personal Productivity |
Can't navigate to a page | Personal Productivity |
Can't navigate to a secure site | Personal Productivity |
Cannot access webmail | Personal Productivity |
Addons are disabled | Personal Productivity |
Browser stops or crashes | Personal Productivity |
Can't install browser update | Personal Productivity |
Browser reports a runtime error | Personal Productivity |
Can't open WORD document | Personal Productivity |
WORD won't start | Personal Productivity |
Error when WORD starts | Personal Productivity |
Can't print WORD document | Personal Productivity |
WORD document is locked | Personal Productivity |
Can't open WORD 2007 document | Personal Productivity |
Can't open PowerPoint presentation | Personal Productivity |
PowerPoint won't start | Personal Productivity |
Error when PowerPoint starts | Personal Productivity |
Can't print PowerPoint presentation | Personal Productivity |
PowerPoint presentation is locked | Personal Productivity |
Can't open PowerPoint 2007 presentation | Personal Productivity |
Comments