This documentation supports the 9.1 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Reviewing known error details

If you submit a known error to change management, the Change Coordinator has the option to reassign the known error back to you if the Change Coordinator determines that the solution can be implemented within the problem management process.

If this happens, review the known error to determine why the Change Coordinator reassigned it, and then assign the problem investigation to the appropriate specialist. For information about how to do this, see Reassigning the problem investigation.

To review a known error

  1. From the Defined Searches area of the Navigation pane on the Problem Management console, choose Known Error > All Open Known Errors.
  2. Click Refresh.
    The Known Errors list refreshes with all open known errors for the selected Company and View By fields.
  3. Select the known error and click View.
  4. On the Known Error form, review the details as necessary.
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