This documentation supports the 9.1 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Requester console and Incident Management

The Requester console provides the front-end user interface into the Incident Management application.

The integration: 

  • Uses the Requester console to define incident requests 
  • Updates incident request information using the work info record 
  • Includes an interface back from the incident request to the request that is stored in the Requester console 
  • Updates the status of the request to the appropriate status of the request, and makes work info entries visible


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