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Incident management use cases

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  1. Leonard Warren

    What is the difference between "ITIL good practices workflow" (as stated here) and "ITIL best practices workflow?" I have only heard of ITIL providing Best Practice recommendations - nothing about good practices.

    Jan 05, 2018 08:22
    1. Aditya Kirloskar

      Hello Leonard,

      Sorry for the delay in responding. I have modified the document.



      Mar 14, 2019 05:14