This documentation supports the 9.1 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Incident Management integrations

You use the interface forms in Incident Management to:

  • Create or modify an incident
  • Query an incident or a list of incidents

When creating an incident, if necessary, you can also associate the incident to an existing CI and create a work information entry.

Note

You can also create a work information entry during an incident modification.

The following web service functions are available for Incident Management. These functions are described in the rest of this section.

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Comments

  1. Prerana Joshi

    We are a third part application and our customers want us to integrate with BMC Remedy ITSM. How can I get access to BMC Remedy ITSM development sandbox to test the integration using your incident management APIs.

    Mar 19, 2018 12:13
    1. Aditya Kirloskar

      Hello Prerana,

      Thank you for your comment. As per my discussion with the SME, we do not provide development sandbox for ITSM.

      Regards,

      Aditya

      Feb 25, 2019 02:12
  2. Prerana Joshi

    We are a third party application and our customers want us to integrate with BMC Remedy ITSM to create incidents. How can I get access to BMC Remedy ITSM development sandbox to test the integration using your incident management APIs.

    Mar 19, 2018 12:14