Incident Management integrations
You use the interface forms in Incident Management to:
- Create or modify an incident
- Query an incident or a list of incidents
When creating an incident, if necessary, you can associate the incident to an existing CI and create a work information entry. You can also create a work information entry during an incident modification.
- Service Interface form
The following web service functions are available for Incident Management.
- The Create_Incident function creates an incident using the HPD:ServiceInterface web service.
- The Add_WorkInfo function adds the work information using the HPD:ServiceInterface web service.
- Interface Create form
- The HelpDesk_Submit_Service function creates and submits incident tickets with work information and CI associations.
- Interface form
- The HelpDesk_Modify_Service function modifies incident tickets with work information.
- The HelpDesk_Query_Service and HelpDesk_QueryList_Service functions allow searches for specific incident tickets (using the query service) or a set of incident tickets (using the query list service).
- The HelpDesk_GetWorkInfoList function retrieves a list of work info records for a list of incidents.
- Relationship Interface form
- The GetListOfRelatedIncidents function retrieves a list of related incidents.
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Comments
We are a third part application and our customers want us to integrate with BMC Remedy ITSM. How can I get access to BMC Remedy ITSM development sandbox to test the integration using your incident management APIs.
Hello Prerana,
Thank you for your comment. As per my discussion with the SME, we do not provide development sandbox for ITSM.
Regards,
Aditya
We are a third party application and our customers want us to integrate with BMC Remedy ITSM to create incidents. How can I get access to BMC Remedy ITSM development sandbox to test the integration using your incident management APIs.