This documentation supports the 9.1 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Implementing the solution

If you determine that a structural solution to the problem is available, or if you have found a permanent workaround, implement it. After you implement the solution or permanent workaround, record how the solution or permanent workaround was implemented using a work information note on the Work Detail tab.

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