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Note
This section only includes information about changes since the most recent release of BMC Service Desk. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, 9.0, and 9.1.
Classic view no longer supported in BMC Remedy ITSM
As announced earlier, Classic Views are no longer supported in versions 9.0 and later of BMC Remedy ITSM and its applications. The Classic Views and its settings were included in version 9.0 to help customers transition to BMC Remedy with Smart IT or the Best Practice views.
Starting with Service Pack 1 for version 9.0, the preferences set at Company, Support Group or Individual level to use the Classic View are no longer applicable. For more information about the end of life of the Classic View forms, see earlier BMC Remedy ITSM product announcements available at
Product announcements for BMC Remedy IT Service Management Suite
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Date | Title | Summary |
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February 28, 2018 | 9.1.04.002: Patch 2 for version 9.1.04 | This patch consolidates all the Hot Fixes delivered for BMC Remedy IT Service Management version 9.1.04 and later into a single patch release. The patch contains fixes in Foundation and BMC Remedy Smart Reporting areas. |
December 5, 2017 | 9.1.04 | This release consolidates all the Hot Fixes delivered for BMC Service Desk version 9.1 and later and also includes enhancements related to fortification of user permissions to work with tasks. |
June 9, 2017 | 9.1.03: Service Pack 3 | Service Pack 3 release for BMC Service Desk version 9.1.00. |
May 31, 2017 | 1.6.00 enhancements | Enhancements available in version 2.0.00 of Remedy with Smart IT (Smart IT) are:
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December 5, 2016 | 9.1.02: Service Pack 2 | Service Pack 2 release for BMC Service Desk version 9.1.00. |
December 5, 2016 | 1.5.01 enhancements |
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June 23, 2016 | 9.1.01: Service Pack 1 | Service Pack 1 release for BMC Service Desk version 9.1.00. Enhancement available in this release:
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June 23, 2016 | 1.5.00 enhancements |
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May 17, 2016 | Smart IT 1.4 performance | Performance information is now available for Smart IT 1.4. |
April 07, 2016 | Documentation enhancement | Videos on user onbording and content import in BMC Remedy Smart Reporting are now available. |
February 26, 2016 | Documentation enhancements |
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February 24, 2016 | 1.4.00 enhancements | Smart IT 1.4 introduces several enhancements:
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December 22, 2015 | Version 9.1.00 | Enhancement available in this release: |
December 18, 2015 | Service Pack 1 for version 1.3 of BMC Remedy with Smart IT | Enhancements available in this release:
Note: BMC Remedy ITSM version 9.1.00 is compatible with Service Pack 1 for version 1.3 of BMC Remedy with Smart IT. It does not support earlier versions of Smart IT. |
As an end user, access and navigate the interface and use Remedy Service Desk to manage incidents and problems. | ||
As an administrator, manage configuration items and archive Remedy Service Desk records. | As an administrator, set up integrations with other BMC products or third-party software. | |
Use Remedy Service Desk to manage incidents and problems, understand user permissions and sample data for incident management templates. |
Frequently asked questions
This section provides answers to frequently asked questions (FAQs) about BMC Service Desk.
Additional resources from BMC
The following BMC sites provide information outside of the BMC Service Desk documentation that you might find helpful:
- BMC Service Desk, BMC Communities
- BMC Customer Support, BMC Communities
- Search the BMC Support Knowledge base, filter your searches using Incident Management or Problem Management in your search term
- BMC Service Desk learning path, BMC Educational Services
- BMC Service Desk offerings, high level product information
- BMC Remedy IT Service Management suite, high level product information
- Documentation for related products:
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