This documentation supports the 9.1 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Documenting work with a vendor

Use the following procedure to track investigations that require vendor support, and to indicate when you assign an investigation to a vendor. If you assign an investigation to a vendor, you must communicate with the vendor as appropriate. Problem Management does not notify the vendor.

To document work with a vendor

  1. Open the relevant problem investigation as described in Viewing problem investigations.
  2. In the Vendor field, indicate the vendor's name.
    • If the vendor is already defined, select the vendor.
    • If the vendor is not listed on the menu, type the vendor's name.
  3. If available, enter the Vendor Ticket Number.
    The Vendor Ticket Number is a tracking number issued by the vendor's tracking system for the problem investigation that you are assigning to that vendor.
  4. Click Save.
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