BMC Service Request Management and Incident Management
The Incident Management application integrates with . For information about this integration, .
When BMC Service Request Management is installed, the Request Entry console replaces the Requester Console. See Configuring incident rules for information about configuring Incident Management to generate a service request every time that an incident request is created.
Users can view service request details from the Request Entry console in BMC Service Request Management. You can also view service request details from the Incident Management Console by choosing Functions > View REQ<number>. For more information, see .