This documentation supports the 9.1 version of Service Desk.

To view the latest version, select the version from the Product version menu.

BMC Service Request Management and Incident Management

The Incident Management application integrates with BMC Service Request Management . For information about this integration, Creating requests from fulfillment applications .

When BMC Service Request Management is installed, the Request Entry console replaces the Requester Console. See Configuring incident rules for information about configuring Incident Management to generate a service request every time that an incident request is created.

Users can view service request details from the Request Entry console in BMC Service Request Management. You can also view service request details from the Incident Management Console by choosing Functions > View REQ<number>. For more information, see Viewing details of requests in fulfillment applications .

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