This documentation supports the 9.1 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Authoring knowledge base entries with problem investigation results

When you finish the problem investigation, if you think that publishing the solution in the knowledge base can help future root cause analyses, you can do this from the problem investigation record.

To author a knowledge base entry

  1. From the Functions area of the Navigation pane, select Create Knowledge
  2. Complete the Knowledge Management authoring form that appears.
    For detailed information about how to complete the form, see Creating a knowledge article in the Remedy Knowledge Management online documentation.
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