This documentation supports the 9.1 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Accessing BMC Knowledge Management

If you have access to Remedy Knowledge Management, you can use that application to look for a solution. With the incident request record open, from the Functions area of the Navigation pane, click Search Knowledge Base.

For more information, see Searching for knowledge articles in the Remedy Knowledge Management online documentation.

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