This documentation supports the 9.1 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Accepting a problem investigation assignment

As a support agent, you can accept any problem investigation that is assigned to your support group.

To accept an assignment

  1. Open the relevant problem investigation by selecting it from the Problems table and clicking View.
  2. In the Navigation pane, choose Quick Actions > Assign to Me.
    If you belong to more than one support group, you are prompted to select the group you want the problem investigation assigned to.
  3. Select the support group.
  4. From the Status field, select Under Investigation.
  5. Click Save.
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