9.1.02: Service Pack 2
This table provides information about fixes and updates in this service pack, and provides instructions for downloading and installing the service pack.
| Enhancements in Service Pack 2 | To learn about new features and changes in this service pack, see BMC Remedy ITSM Suite 9.1.02 enhancements. |
|---|---|
| Known and corrected issues | For a list of known issues and issues corrected in this service pack, see:
|
| Downloading the service pack | For download instructions, see
Downloading the installation files
in BMC Remedy IT Service Management Deployment documentation. |
| Installing the service pack | If you are installing the product for the first time, see
Installing
If you are installing this service pack as an upgrade, see
Upgrading
|
What's changed in this release
Enhancement | Product behavior in versions earlier than 9.1.02 Service Pack 2 | Product behavior in version 9.1.02 Service Pack 2 |
|---|---|---|
| BMC Service Desk | Earlier, if you create a incident from an external API or a web service for a customer whose profile status is neither Enabled nor Proposed, incident was getting created without any warning. | You can create an incident using an external API or a web service for a customer whose profile is either Enabled or Proposed. |
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