9.1.02: Service Pack 2
This table provides information about fixes and updates in this service pack, and provides instructions for downloading and installing the service pack.
|Enhancements in Service Pack 2|
To learn about new features and changes in this service pack, see BMC Remedy ITSM Suite 9.1.02 enhancements.
|Known and corrected issues|
For a list of known issues and issues corrected in this service pack, see:
|Downloading the service pack||For download instructions, see in BMC Remedy IT Service Management Deployment documentation.|
|Installing the service pack|
If you are installing the product for the first time, see in BMC Remedy IT Service Management Deployment documentation.
If you are installing this service pack as an upgrade, see in BMC Remedy IT Service Management Deployment documentation.
What's changed in this release
Product behavior in versions earlier than 9.1.02 Service Pack 2
Product behavior in version 9.1.02 Service Pack 2
|BMC Service Desk|
Earlier, if you create a incident from an external API or a web service for a customer whose profile status is neither Enabled nor Proposed, incident was getting created without any warning.
You can create an incident using an external API or a web service for a customer whose profile is either Enabled or Proposed.