This documentation supports the 9.1 version of Service Desk.

To view the latest version, select the version from the Product version menu.

9.1.02: Service Pack 2

This table provides information about fixes and updates in this service pack, and provides instructions for downloading and installing the service pack.

Enhancements in Service Pack 2

To learn about new features and changes in this service pack, see BMC Remedy ITSM Suite 9.1.02 enhancements.

Known and corrected issues

For a list of known issues and issues corrected in this service pack, see:

  • Known and corrected issues
  • Application installation and upgrade known and corrected issues in BMC Remedy IT Service Management Deployment documentation.
Downloading the service packFor download instructions, see Downloading the installation files in BMC Remedy IT Service Management Deployment documentation.
Installing the service pack

If you are installing the product for the first time, see  Installing  in BMC Remedy IT Service Management Deployment documentation.

If you are installing this service pack as an upgrade, see  Upgrading in BMC Remedy IT Service Management Deployment documentation.


What's changed in this release

Enhancement

Product behavior in versions earlier than 9.1.02 Service Pack 2

Product behavior in version 9.1.02 Service Pack 2

BMC Service Desk

Earlier, if you create a incident from an external API or a web service for a customer whose profile status is neither Enabled nor Proposed, incident was getting created without any warning.

You can create an incident using an external API or a web service for a customer whose profile is either Enabled or Proposed.

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