This documentation supports the 9.1 version of Service Desk.

To view the latest version, select the version from the Product version menu.

9.1.01: Service Pack 1

This table provides information about fixes and updates in this service pack, and provides instructions for downloading and installing the service pack.

Updates in Service Pack 1

The following enhancement is provided in this release:

The overall user interface and functionality of using decision trees is enhanced. For the procedure to use decision trees, see Using the Incident Management decision tree in version 9.1.01.

For more information about enhancements in BMC Remedy ITSM Suite, see 9.1.01: Service Pack 1 in BMC Remedy ITSM Suite online documentation.

Known and corrected issues

For a list of known issues and issues corrected in this service pack, see:

  • Known and corrected issues
  • Application installation and upgrade known and corrected issues in BMC Remedy IT Service Management Deployment documentation.
Downloading the service packFor download instructions, see Downloading the installation files in BMC Remedy IT Service Management Deployment documentation.
Installing the service pack

If you are installing the product for the first time, see  Installing BMC Remedy ITSM in BMC Remedy IT Service Management Deployment documentation.

If you are installing this service pack as an upgrade, see  Upgrading BMC Remedy ITSM in BMC Remedy IT Service Management Deployment documentation.

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