Working with the Watch List
The Watch List provides a separate area where you can place records that you particularly want to monitor.
Note
You can use the Watch List to track an incident request record throughout its lifecycle, even if it is reassigned to a group that you do not belong to. After you add an incident request record to the Watch List, it stays there until you remove it.
The following table describes how to add and remove records from the Watch List.
Working with the Watch List
Action | Note |
---|---|
Viewing the Watch List | From the Show list in the Navigation pane, click Watchlist. |
Returning to the Incidents table | From the Show list in the Navigation pane , run one of the searches. |
Adding records |
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Removing records |
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Note
When you are viewing the Watch List , the Company and Filter By fields at the top of the Incident Management console are disabled.
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