Working with reports
BMC Remedy ITSM provides a variety of predefined reports to give you quick and easy access to information about your system. Use the Report console to generate these reports. If the predefined reports return more information than you need, you can manage the scope of the report using qualifications. See the following topics:
- Generating a standard report
- Using qualifications to generate a report
- Using advanced qualifications to generate a report
- Incident Management predefined reports
- Problem Management predefined reports
From the Applications menu, choose Quick Links > AR System Report Console to view customized reports. This release of BMC Remedy ITSM integrates the Crystal Reports from version 7.6.00 and Web (BIRT) reports from version 7.6.01. On the web interface, a number of reports are available in the Web (BIRT) format. Additional Crystal Reports are available only if users have a valid Crystal Reports license and have chosen to integrate Crystal Reports with BMC Remedy Mid Tier at the time of installation.