This documentation supports the 9.0 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Tracking costs

The Financials tab on the Classic view of the Problem Investigation form shows the financial effect of the problem on a company or site. Knowing how much an unresolved problem costs helps you determine whether and when to perform a formal problem investigation.

This tab displays Investigation Costs. If BMC Asset Management is installed, this tab also displays Cost of CI Unavailability.

You can record the cost involved in working on a problem investigation. If the problem investigation is related to an incident with CI unavailability, you can update the costs of CI unavailability.

The CI unavailability feature is available when BMC Asset Management is installed and is used to track both scheduled and unscheduled outages against CIs.

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