This documentation supports the 9.0 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Searching for a solution

You can search for information that might help resolve the current incident request in other incident requests, problem investigations, known errors, and solution database entries.

To find information that might help resolve the current incident request, use the methods for finding similar incident requests described in First call resolution.

If BMC Knowledge Management is installed, you can also use this application to search for possible solutions. For information about accessing BMC Knowledge Management, see First call resolution.

For information about how to use BMC Knowledge Management, see the Using documentation.

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