This documentation supports the 9.0 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, maintenance releases, service packs, and patches. 


This section only includes information about changes since the most recent release of BMC Remedy ITSM. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, and 9.0.

Related topics
 Where to find more information

Known and corrected issues

Support information

Installation and upgrade documentation
(in the BMC Remedy ITSM Suite 9.0 Deployment online documentation space – includes information about how to obtain the installation files)

Related products

BMC Remedy IT Service Management Suite

BMC Asset Management

BMC Change Management

BMC Knowledge Management




August 20159.0.01: Service Pack 1Service Pack 1 release for BMC Service Desk version 9.0.00.
June 19, 20159.0.00.001: Patch 1 for version 9.0.00Patch 1 for BMC Service Desk 9.0.00
April 30, 2015Version 9.0.00

Enhancements available in this release:

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