This documentation supports the 9.0 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Recording the cost of CI unavailability

If CI unavailability is recorded for a related incident request or change request, the cost of the CI unavailability appears on the Financials tab. You can record additional costs of CI unavailability.


Recording the cost of CI unavailability is performed from the Classic view.

To record the cost of CI unavailability

  1. Open the relevant problem investigation as described in Viewing problem investigations.
  2. Click the Financials tab.
  3. In the Manually Entered CI Unavailability area, click Create.
  4. Complete the Cost Update form.
  5. Click Save.
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