This documentation supports the 9.0 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Problem Management predefined reports

You first select the type of report that you want to run. The report type pulls information from the appropriate BMC Remedy ITSM application form. After you select a report type, you select the individual report that you want to run.

The Web reports-names and descriptions table describes the predefined Web reports, and the Crystal reports-names and descriptions table describes the predefined Crystal Reports included, organized by the type of report.

Web reports — names and descriptions

Report name

Description

Problem Investigation > All

All Problem Investigations by Coordinator Group

Lists all problem investigations, based on the problem coordinator's group

Problem Investigation > Open by Service

Open Problem Investigations by Service

Lists open problem investigation records grouped by service

Problem Investigation > Resolved by Product Categorization

Resolved Problem volume by Product Categorization

Lists resolved and closed problem investigation records grouped by product category

Known Error > All by Coordinator Group

All Known Errors by Coordinator Group

Lists all known errors, based on the problem coordinator's group

Crystal Reports — names and descriptions

Report name

Description

Known Error > Resolved > Resolved Known Errors by Coordinator Group

Resolved Known Errors by Coordinator Group

Lists resolved known errors, which includes known errors with a status of canceled, closed, and corrected. The listing is grouped by status and problem coordinator group

Known Error > Open > Open Known Errors by Coordinator Group

Open Known Errors by Coordinator Group

Lists open known errors records grouped by status and problem coordinator group

Problem Investigation > Open

Open Problem Investigations by Coordinator Group

Lists open problem investigation records grouped by status and problem coordinator group

Problem Investigation > Resolved

Resolved Problem Investigations by Coordinator Group

Lists resolved and closed problem investigation records grouped by status and problem coordinator group

Problem Investigation > Root Cause

Problem Investigations by Root Cause

Lists problem investigations grouped by root cause

Resolved Problem Investigations by Root Cause

Lists all resolved problem investigations, grouped by the root cause of the problem

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