This documentation supports the 9.0 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Monitoring a problem's status

The Process Flow Status area on the Problem Investigation form indicates the current stage and state of an investigation. When using the Classic view, the effort tracking feature records the history of assigned work that has been performed on the investigation.

The Process Flow Status area provides a quick visual indicator of the current stage and state of an investigation. When you open an investigation, the Process Flow Status area appears toward the top of the form.

For additional information about the process flow lifecycle, see Process flow and the lifecycle of a problem investigation.

In the Classic view, the investigation effort log attached to the Problem Investigation form lists all individuals who have worked on the problem during its lifecycle. This information is not system-generated; staff record this manually, as described in Recording effort spent on an investigation.

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