This documentation supports the 9.0 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Modifying records

After you generate a record, you can modify or update the information it contains. Use the following procedure to modify a record.

To modify a record

  1. Open the record that you need to modify.
  2. Click the field, tab, or link in the Navigation pane that contains or takes you to the information you want to update.
  3. Make the appropriate changes.
  4. Click Save.
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