This documentation supports the 9.0 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Known Error records

This section describes how to make and modify known error records. It also describes how to create a work information entry when creating or modifying a Known Error record.

Successfully creating a Known Error entry through web services returns the newly created Known Error ID.

See the following topics for detailed information about the individual services and functions:

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