This documentation supports the 9.0 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Incident Management integrations

You use the interface forms in Incident Management to:

  • Create or modify an incident
  • Query an incident or a list of incidents

When creating an incident, if necessary, you can also associate the incident to an existing CI and create a work information entry.


You can also create a work information entry during an incident modification.

The following web service functions are available for Incident Management. These functions are described in the rest of this section.

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