This documentation supports the 9.0 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Icons used in the interface

This table describes the icons used on the consoles and in the Best Practice view of the application interface.

Icon descriptions



Detail — Displays detailed information about the field's content. For example, if you click the Detail icon associated with the Customer field, the People form appears with information about the customer whose name appears in the field.

Search — Searches for field contents. This icon is associated with fields that have the ability to open a search dialog box or form.

Explore CI — Opens the BMC Atrium Explorer for the CIs selected in the Service and CI fields.

Clear field contents — Clears the contents of the field and allows you to make another selection. It does not delete the record.

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