This documentation supports the 9.0 version of Service Desk.

To view the latest version, select the version from the Product version menu.

This space contains information about the BMC Service Desk 9.0 release, which is part of the BMC Remedy IT Service Management (BMC Remedy ITSM) Suite 9.0 release.

What's new

Announcement, August 27, 2015

Service Pack 1 for BMC Knowledge Management version 9.0.00 is released. For more information about the new features in this release, see:

  • Installation and upgrade updates in Service Pack 1 in BMC Remedy IT Service Management Deployment online documentation.
  • 9.0.01: Service Pack 1

For a summary of all announcements, see Release notes and notices.

Smart IT version 1.2 released

BMC Remedy with Smart IT version 1.2 is released.  

 For more information about Smart IT see, BMC Remedy with Smart IT version 1.2 .

Announcement, June 19, 2015

Patch 1 for version 9.0.00 of BMC Service Desk, is available.

For a summary of all announcements, see Release notes and notices.

Announcement

BMC Service Desk 9.0 is released.

For a summary of all announcements, see Release notes and notices.

Featured content

For complete information about what's new or changed, see Version 9.0.00 enhancements. 

Where to start

About BMC Service Desk

BMC Service Desk uses automated, ITIL-compliant  incident management  and problem management  processes to help IT organizations respond quickly and efficiently to conditions that disrupt critical services. The incident management process focuses on getting users up and running after disruptions. The problem management process focuses on determining the root cause of a problem, and on using the change management process to correct the root cause. BMC Service Desk provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents.

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