This documentation supports the 9.0 version of Service Desk.

To view the latest version, select the version from the Product version menu.

Creating a knowledge base article

If you have access to BMC Knowledge Management, you can create knowledge base articles. These can be helpful to others who are trying to resolve similar requests.

To create a knowledge base article

  1. Open the an incident request, problem investigation, or known error record.
  2. Create the knowledge base article.

    When using the Best Practice view

    When using the Classic view

    From the Functions area of the Navigation pane, click Create Knowledge.

    From the Quick Links area of the Navigation pane, click Create Knowledge.

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