This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

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Working with the Watch List

The Watch List provides a separate area where you can place records that you particularly want to monitor.

Note

You can use the Watch List to track an incident request record throughout its lifecycle, even if it is reassigned to a group that you do not belong to. After you add an incident request record to the Watch List, it stays there until you remove it.


The following table describes how to add and remove records from the Watch List.

Working with the Watch List

Action

Note

Viewing the Watch List

From the Show list in the Navigation pane, click Watchlist.

Returning to the Incidents table

From the Show list in the Navigation pane , run one of the searches.

Adding records

  1. From the Incidents table, select the record to add.
  2. Click Add to Watch List.
  3. When you add a record to the Watch List, it is still enabled in the Incidents table.

Removing records

  1. From the Watch List table, select the record to remove.
  2. Click Remove From Watch List.
  3. This does not delete the record from the database; it only removes it from the Watch List.

Note

When you are viewing the Watch List , the Company and Filter By fields at the top of the Incident Management console are disabled.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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