This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

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Working with scripts

This section provides information about working with Initiator and Assignment scripts.

In BMC Service Desk: Incident Management, a script provides a detailed set of questions for the service desk analyst to use when resolving or assigning an incident.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.